At Sughara ("we", "our", or "us"), accessible from https://sughara.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or use our catering services.

By using our website and services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

When you book a service, request a quote, or contact us, we collect the following information:

• Personal Identification: Full name, email address, phone number
• Event Details: Event date, type of event, guest count, venue location, menu preferences, dietary requirements
• Communication Records: Messages, queries, and feedback you send us
• Account Information: If you create an account, we store your login credentials in encrypted form

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring website
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your catering bookings and event services
• To respond to your inquiries, quotes, and customer support requests
• To send service updates, booking confirmations, and event reminders
• To improve our website, services, and customer experience
• To send promotional offers and updates (only if you opt in)
• To comply with legal obligations and protect against fraud
• To analyze website traffic and user behavior for service improvement

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

3.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences. They do not contain personally identifiable information by default.

3.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., login sessions, booking flows)
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used by third-party advertising partners (such as Google AdSense) to display relevant ads
• Preference Cookies: Remember your choices to provide a more personalized experience

3.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information, visit your browser's help section.

4. Third-Party Services

We use trusted third-party services to operate our website and improve our offerings. These services may collect information independently as per their own privacy policies.

4.1 Google AdSense

We use Google AdSense, a third-party advertising service provided by Google LLC, to display advertisements on our website. Google AdSense uses cookies and similar technologies to serve ads based on your prior visits to our website and other websites on the internet.

• Google uses the DoubleClick DART cookie to serve ads based on user interests
• You can opt out of personalized advertising by visiting Google Ads Settings
• For more information on how Google uses data, see How Google uses information from sites that use our services

4.2 Google Analytics

We may use Google Analytics to track and analyze website traffic. Google Analytics collects aggregated, anonymous data about user interactions with our website. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

4.3 Payment Processors

When you make a payment, your payment details are processed by secure third-party payment gateways. We do not store your full payment card information on our servers.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who help us operate our business (e.g., payment processors, email service providers, analytics providers) under strict confidentiality obligations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Protection of Rights: To protect the rights, property, or safety of Sughara, our customers, or others
• With Your Consent: When you have given explicit permission

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using HTTPS/SSL
• Secure server infrastructure
• Restricted access to personal information on a need-to-know basis
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records may be retained for up to 7 years as per applicable accounting and tax laws.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to certain types of data processing
• Right to Data Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the contact details at the end of this policy. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action to remove the information.

10. International Data Transfers

Our services are primarily provided in India, and your information is processed and stored within India. If we transfer data outside India for any reason (such as through third-party service providers), we ensure appropriate safeguards are in place.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Compliance with Indian Law

This Privacy Policy is governed by and complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: